Growth-minded retention, lifecycle marketing and CX for modern DTC and omnichannel brands.

My Expertise

  • Retention isn’t a template. I design ecosystems that feel intentional and human at every touchpoint — building relationships that last and revenue that compounds.

  • I ceate emails that are as thoughtful as they are effective. Flows that nurture in the background, campaigns that connect in the moment— all built to convert without ever losing brand voice.

  • Loyalty is more than a discount code. I create programs that feel meaningful and rewarding — ones customers actually use, talk about, and return for.

  • The right tools should feel invisible. I build stacks that support growth without friction, connecting the dots so your team can move with clarity instead of chaos.

  • Support is where your brand comes alive. I create systems that transform tickets into conversations and make customers feel genuinely cared for.

The Company I Keep

  • Solly Baby

  • Prima

    Prima

  • OSEA Malibu

    OSEA Malibu

  • Honest

    Honest

  • Honest Beauty

    Honest Beauty

  • Personal Fav

    Personal Fav

  • Lady M

    Lady M

  • The 7 Virtues

    The 7 Virtues

  • Dr. Debra Clary

  • Dune Suncare

    Dune Suncare

  • Bella Skin Beauty

    Bella Skin Beauty

  • Boxie

    Boxie

Hi! I’m Annie.

I help brands build retention programs that actually drive revenue. Not just email campaigns and abandoned cart flows, but the entire customer lifecycle: strategy, segmentation, loyalty, journeys, campaigns, web experiences, and the performance systems that turn one-time buyers into long-term customers.

I help brands understand what actually motivates their customers to purchase, repurchase, subscribe, and advocate. Through behavior, feedback, and performance data, I find the opportunities most brands are sitting on without knowing it.

I work across DTC and omnichannel, converting customers on-site and guiding them to retail when that's the right move. I bring structure where there isn't any, and I make existing programs work harder.

Strategy and execution, together. I map lifecycle frameworks, design loyalty programs, build welcome series, write the copy, create the landing pages, and analyze and optimize from there. Clients don't have to translate between a strategist and an operator, or between creative and analytics. I connect all of it.

Every touchpoint is intentional because every touchpoint shapes how a customer experiences a brand. The best retention programs don't feel like marketing. They feel like the brand just gets you. That's what I build.

Get in Touch

connect@consultacre.co

Los Angeles, CA